1. The parties

LakelandGTE

LakelandGTE

Address: Niementie 3, 52200 Puumala

Phone: +358 400966800

email: arto.keinanen@lakelandgte.fi

Later refered as "GTE".

Customer

The customer complies to these terms and conditions when booking a service through the web services of GTE.

Later refered as "Customer".

2. Booking terms

Booking

  • The customer is responsible for getting acquainted with the description, instructions and terms regarding the service.

  • The reservation is binding once the booking confirmation has been sent in the e-mail address provided by the customer.

  • The customer is obliged to pay the reservations by a chosen payment method and by adhering to the paying terms.

  • The online booking service sends a booking confirmation in the e-mail address provided by the customer.

  • Should the reservation fail GTE don’t hold the responsibility. The customer must contact GTE without a delay in order to correct the situation. In such a case GTE can’t guarantee the vacancy of the service. Should the service not be vacant, the purchase is either canceled and the payment returned, or a substitutive service will be offered instead.

  • Booking modification and cancellation

    • All modifications and cancellations must be done through written email

    • Cancellation date is the date when GTE has received the cancellation via cancellation form. Cancellation will be processed as soon as possible, but no more than within 4 four weeks from cancellation request.

    • The customer is responsible of sending the cancellation on time.

  • In case of a cancellation by the customer:

    • If the booking is canceled less than 7 days before the start of the reservation, the booking fee of 25 % will be claimed. The same amount will be collected also when canceling a web booking.

    • If the booking is canceled less than 48 hours  before the start of the reservation, an amount of 50 % of the cost of the reservation will be claimed.

    • If the booking is canceled less than 24 hours before the start of the reservation, an amount of 100 % of the cost of the reservation will be claimed.

    • When the reservation has been made by using a discount code, an amount of 100 % of the cost of the reservation will be claimed, regardless of the moment of cancellation.

  •  The reservation can be moved to another date by the customer on the following terms: 

    • The reservation shall be moved to another date no later than 1 days before the start of the original reservation.

    • A fee of 10 € per person will be claimed, when the reservation is being moved.

    • In case the customer cancels a reservation which has been moved, an amount of 100 % of the cost of the reservation will be claimed, regardless of the moment of cancellation.

  • GTE holds the right to cancel the reservation in a case of a force majeure. The customer will be informed of this cancellation without a delay.

  • In case of a reservation cancellation by GTE, the customer will be reimbursed 100 % of the payment.

  • Any expenses caused by the force majeure to the customer will not be reimbursed.

Keys

  • The customer shall return the keys in accordance to given instructions.

  • In case of a missing or an unreturned key GTE holds the right to claim a fee of minimum 100 €.

  • GTE holds the right to claim a fee of minimum 100 € in case of a lost key or a key left inside a rental object.

Rental object

  • The usage of the rental object has been determined in the object description.

  • The customer holds the right to stay in the rental object and its premises and utilize the equipment in the rental place throughout the duration of the rental period.

  • Should the customer notice anything inadequate about the rental object, GTE must be informed without a delay.

  • The customer is responsible for the tidiness of the rental objective and the premises, including the yard, and the removal of all waste once the rental period expires.

  • The rental object is available throughout the rental period described in the rental object description.

  • Pets are not allowed in the rental object and on the premises, unless otherwise stated in the rental object description.

Damage compensation

  • The customer is obliged to compensate the damages she/he has caused to the rental object to GTE. The person making the reservation is also responsible for all persons at the rental object and the premises throughout the rental period.

  • GTE is not liable for reimbursing any costs caused to the customer by nature occurrences, such as weather, animals or insects.

Complaints/reclamation

  • Any reclamation must be filed as soon as possible after the contemptible event has occurred.

  • Should the event remain unsolved or a compensation demand has been filed, the reclamation must be sent in a written form within one month from the end of the reservation period.

  • GTE aspire to address and handle the reclamation as soon as possible, latest within one month after the reclamation has been received.

  • Should the customer and GTE fail to reach a settlement, the customer may forward the reclamation to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).

3. Terms of payment

  • GTE utilizes trustworthy and renowned payment brokers.

  • GTE doesn’t save any debit / credit card data.

  • The customer adheres to the terms of conditions of the chosen payment method.

  • Purchase process is facitated by Johku ecommerce system and Vismapay Payment Services. This facilitation means that "Johku-kauppias (Aptual Commerce Oy)" or "Vismapay" will be on the account statements provided by card issuers as well as banks.

Billing info (for companies)

  • Billing is available only for companies and organizations located in Finland.

  • Billing through an automated invoicing service.

  • The invoice must be paid by due date, described in the invoice.

  • A penalty interest as well as reminder fees will be added to invoices paid after expiration. In case the original invoice has been paid by using the original invoice after the due date, the additional penalty interest together with reminder fees will be billed with a separate invoice.

  • In case the payment procedure fails to complete when making the reservation, GTE will not address the reservation further.

4. General terms

  • The prices in the web shop include VAT.

  • The webshop only serves customers of legal age, as well as companies.

  • The webshop reserves the right for price adjustments.

  • The customer will be held responsible of the authenticity of the given information.

  • The right to adjust the terms and conditions will be reserved by GTE. The customer is responsible for getting acquainted with the valid terms and conditions.

Terms and conditions updated: 23.3.2023